Returns & Refund We hope you are happy with your purchase, but if you wish to return your item, please follow the below steps: If for any reason you change your mind, we are more than happy to provide a refund. To be eligible for the refund, please ensure that the goods are returned to us within 30 days of the order date and that they are in their original condition, un- opened, unused, and in the original packaging. However, please note that due to hygiene reasons, we are unable to offer a refund or exchange on any product that has been used. You must notify us within 14 days of receiving your order and return your order to us within 30 days. For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns are always on us and free of charge. To start a return, please contact info@thesunandmysoul.com. If your return is accepted, we’ll send you a return label to print out so you can send your package back to us. Returning items without first requesting it will not be accepted. For authorised returns, please pack the product carefully in our original packing to avoid damage in transit. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping costs paid for any products purchased from us are non-refundable. You can always contact us for any return questions at info@thesunandmysoul.com. Unfortunately, we cannot accept returns on any product which has been used, and sale items. Damages and issues If you have an issue with your order please email info@thesunandmysoul.com within 48 hours of receiving goods quoting your order number. Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can arrange a replacement.